South East Alaska Wildlife Photography Tour

Terms & Conditions

The South East Alaska Wildlife Photography Tour is provided by A Whale’s Song Expeditions and you will travel under their terms and conditions. Those are as follow:

Payments Accepted

We accept payments through check, Amex, Visa, MasterCard or Venmo. Full payment or a deposit is required to secure your booking. Please feel free to contact us if you would like to discuss alternate payment options. Be aware that there is a 3.5% convenience charge when using a credit card.

Sometimes, there are elements outside our control, for example, the lodges raise the price after our tour is announced. The chance is small, but we reserve the right to raise the price if we can’t avoid it. All expeditions are subject to the realities of the natural world. Although we will do everything in our
power to stay on the planned itinerary, circumstances including but not limited to weather and ocean conditions may make us alter the itinerary. Payments are not refundable for any itinerary change. Furthermore, we make no guarantees of seeing any specific species.

Tax

Sitka City sales tax will be added to the cost of all expeditions:
5% October – March
6% April – September

Gratuities

Fees do not include gratuities.

Adjusting Your Reservation
You must contact our office directly to make any adjustments to your reservations. These include times, dates, the number of guests attending, and type of activity. A new confirmation will be emailed to you once the changes are completed. Adjusting your reservation does not exempt you from any penalties for
which you may be responsible.

Deposits

A deposit of 40% is required to secure your booking and may be paid by bank transfer or major credit card (subject to a 2.9% surcharge) at the Adventure Fix GO website. The remaining balance is due 120 days before the tour starts and is paid directly to A Whale’s Song Expeditions.

Final Payments

Balances are due 120 days prior to departure. Balances may be paid by check, Amex, Visa, MasterCard or Venmo. Be aware that there is a 3.5% convenience charge when using a credit card.

Should the tour fail to attain the required minimum number of guests within 120 days of the scheduled departure, regrettably, the tour will be canceled, and all payments will be promptly refunded.

Cancellations and Refunds – if you must cancel

We know that plans can change, and unforeseen circumstances can happen. We strive to provide the best customer service available and at the same time be able to give quality service to our clients by keeping our groups small and our rates affordable. Our cancellation policy ensures that we can keep our
rates affordable for future tours so that we can continue to provide our clients with the best photography experience. All cancellations shall be made in writing by email and sent to Adventure Fix GO as soon as possible.

Due to the fact that a large portion of the trip costs are already committed many months in advance before the date of departure, we will provide refunds according to the following schedule:

• There is a non-refundable processing fee of $250.00 / per person for all cancellations.

• For notice received more than 120 days BEFORE departure date: balance of payment received.

• For notice received between 120 days or less before departure date: no refund of any kind.

However, if we or you can fill your spot, we will refund your payment minus a $250 processing fee. We will be happy to apply your deposit to another one of our future trip run by A Whale’s Song Expeditions instead, (subject to availability).

In the very unlikely event that a tour is canceled, we will refund the tour fee to participants. Expenses related to travel and lodging not provided by us will not be refunded. Some tours require that you obtain Trip Cancellation & Travel Insurance after booking your trip with us. Proof is required 90 days
before the tour starts.

Cancellations & Refunds – If A Whale’s Song Expeditions must cancel

Please Note: All Tours, Expeditions and Water Taxi Service will proceed as scheduled in light rain and other mild weather conditions. Due to safety concerns or unforeseen circumstances, the captain may choose times of the day when weather and ocean conditions are more favorable. In the rare event that
we, A Whale’s Song Expeditions, must cancel the Expedition, you can choose to reschedule (subject to availability) or receive a full refund.

Liability Waiver

All tour and Expeditions participants are required to complete a hold harmless liability waiver before the
start of the tour.

Travel Insurance

Sometimes life happens and you must cancel because of unforeseen circumstances. We highly recommend protecting your travel investment and purchasing a trip insurance policy that includes emergency evacuation coverage. Travel insurance provides you with trip cancellation/interruption, travel delay, medical expenses, emergency assistance, air flight, baggage, and baggage delay coverages. Medical coverage purchased with your policy is crucial if you do not have health insurance. Proof of comprehensive travel Insurance is required for the following tours and expeditions:
• 13-Day Photography Tour
• 9-Day Photography Tour

Safety

With all the uncertainty around us, we understand more than ever the need for personalized service and our impeccable attention to detail. In line with our personalized approach and our commitment to you, we have implemented several policies to keep you safe. Our small groups also ensure that you have a
safe environment to enjoy the beauty of nature.

On 9-Day and 12-Day Photography Tours – For the safety of all participants in the extremely remote setting of our adventure, we provide a medical form that each traveler must complete and submit before departure. Your privacy is our priority, and we guarantee the strictest confidentiality of your information. Specific food allergy information will be shared solely with the lodges tasked with meal preparation along our journey. This medically pertinent data will be
maintained onboard throughout the trip, serving as a vital resource in case of any urgent medical situations.
• Hand sanitizer is available for our clients to use during tours.
• Our Captain is first aid, CPR and AED trained and certified by the US Red Cross and will conduct
daily safety checks during the duration of the tour.
• We will conduct a pre-Tour safety briefing with opportunities for our clients to ask questions.

Confidentiality

M Squared Enterprises DBA A Whale’s Song Expeditions respects our guest’s privacy rights and will hold
all information from the Guest in relation to the purchase as confidential. Under no circumstances will
your information be handed to a third party, except as required for billing and regular tour operations
(e.g., hotel reservations, etc.).